Question 1 What three steps are required in the performance appraisal process? Question 2 Distinguish between a free-form essay and a critical-form essay for evaluating an employee's performance. Question 3 What are the steps involved in developing a behaviorally anchored rating scale (BARS)? Question 4 What tool is used to examine human resources data and metrics and draw conclusions from them? Select one: a. Benchmarking b. Data mines c. Functional planning system d. Workforce analytics Question 5 Explain how the forced distribution method works and how the forced distribution system helps employers identify the lowest-ranking employees. Question 6 Performance appraisals can encourage employees to concentrate on short-term rewards rather than on issues that are important to the long-term success of the organization. What can managers do to ensure that employees are focused on the organization's goals? Question 7 Under the _______ method, the manager prepares lists of statements of very effective and ineffective behavior of an employee. These events represent the outstanding or poor behavior of employees or the job. Select one: a. Alternation ranking b. Constant sum rating scale c. Forced distribution d. Critical Incident techniques Question 8 Briefly explain what a "rating scale" is in performance appraisal and how a rating scale can help an organization improve performance. Question 9 How can rating committees improve the fairness of the appraisal process? Question 10 Suppose an HR manager developed a graphic rating scale for the job of shipping clerk. The manager identified every important attribute and job task of a shipping clerk and provided rating measures of "excellent," "good," "acceptable," "fair" and "poor." This type of rating scale suffers from the unclear standards problem. How should the HR manager write the rating measures to avoid the unclear standards problem? Question 11 Briefly describe the purpose of a "digital dashboard." Question 12 What is the advantage and the disadvantage of the forced distribution method? Question 13 Why are human resource metrics important in high-performance work systems? Question 14 Which of the following choices is the best method for reducing the problems of leniency or strictness in performance appraisals? Select one: a. Keep critical incident logs. b. Require multiple appraisals. c. Impose a performance distribution. d. Reconsider the timing of the appraisal.