1.Communication and Patient Safety. What is the most powerful thing that you learned or discovered in relation to communication and patient safety? What is your perception regarding “soft skills” /customer service skills for nurses? 2.Components of Communication What did I learn was my greatest strength? My biggest areas of improvement? 3.Collaboration and Teamwork What were your initial thoughts about being assigned to work in a team? Did you understand the purpose, goals, and expectations of the team? Did a leader naturally emerge from the members of your team? What leadership qualities and skills did that person possess? How well did your team communicate? 4.Conflict Management Would you be able to coach a colleague to resolve conflict? What are 2- most important points you feel are quintessential to managing and resolving conflict? Have you witnessed or been a part of (bystander or actively taking part) lateral violence or bullying in your work environment? How will you handle such behavior in the future? 5.Change Now that it is over, what are your first thoughts about the Communication Strategic Plan and the process you followed to complete it? Positive and negative? Moving forward in your career, what will you do differently from a personal standpoint to be a better communicator and team member to enhance patient safety and your work environment?