Project Summary: Course: Operation Management Focus on the consequences of poor quality and benefits of good quality of a service or a product. The introduction of your paper should not make up more than 10-15 percent of the paper. The introduction should include a clear thesis statement and a transition which should lead smoothly into the body of the paper. The body of your paper should not make up more than 75-85 percent of the paper. The body of your paper should include well organized details, examples, and/or facts which support your thesis and a transition which should lead smoothly into the conclusion of the paper. The conclusion of your paper should not make up more than 5-10 percent of the paper. The conclusion should reinforce your thesis and leave the audience with a final thought. The paper should be at least 3 pages but no more than 5 pages in length, should include 3-5 references, and must have APA style formatting and citation.