Project Summary: You are working as a purchasing manager for City General Hospital. The hospital recently invested in a new, state of the art copy machine. However, the copy machine has not been working properly. You've received complaints from the physicians, nursing staff and admissions staff. As the purchasing manager you need to resolve this issue. After several failed attempts to resolve the problem, you've decided to write a formal letter to the copy machine company. Write a letter to Mr. James Ware, district manager of CopyCo, Inc., describing the trouble you are having with your copy machine. Include the following information (not all points are of equal significance and they are not presented in any logical order):