Project Summary: The following steps are key to success in completing the memo: •address the reader (Owner or CEO of the business) •describe your organization for context •describe the facts of the situation •describe opinions about the facts of the situation •describe all sides of the story •discuss the best business practice for the situation •make a recommendation for improvement and provide rationale The memo should be no longer than 2 pages in word or if you use a power point no longer than 5 slides With side notes